If you order a product that cannot supplied for any reason we will contact you to let you know by email or telephone. You will, of course, be refunded. In the event that delivery of your order is delayed we will contact you by e mail or telephone to let you know the expected delivery time. You will have the option to cancel the order and be refunded. If returning items, goods must be returned unused, in good re-saleable condition including original undamaged packaging and with the original delivery note to the address shown on the contact page. We advise you to take out insurance for the return delivery as items not received in re-saleable condition will not be eligible for either an exchange or refund. Damaged goods must be notified to us within 7 days of delivery.
Order Acceptance and Processing
BiltongMakers.com reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. All specifications are approximate only and the seller shall have no liability in respect of any deviation from them. Products may vary from those shown and all products are subject to availability.
The seller shall have no liability in the event of the goods infringing or being alleged to infringe the rights of any third party. In the event that the goods are or may be the subject of third party rights, the seller shall be obliged to transfer any such title he has but without prejudice to the rights of a consumer for a remedy in the event of total or partial non-performance. When purchasing a product you confirm that the product is suitable for the recipient. BiltongMakers.com trades responsibly and legally when it comes to product age restrictions.
Cancellation of Orders
To cancel an order please email us quoting your order number. For on-line orders you must notify us within 48 hours of placing the order.
All cancellations, be it for The Biltong Team (Pty)Ltd or its incorporation, Biltongmakers.Com, are subject to a 15% cancellation fee to defray costs such as commissions paid to the acquiring bank for processing a credit card transaction and correspondence, packing and storage fees by our freight forwarders and the possible expiring of consumables such as spices that have been in storage too long before an order could be completed.
There are no exceptions to the cancellation charge be it for local or international airmail/surface mail/air and sea freight orders.
In the event that there is a pricing error on the website then BiltongMakers.com will not be bound to honour any orders made at that price. We reserve the right to change the prices at any time.
Disclaimers and Limitations on Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM BiltongMakers.com ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST BiltongMakers.com, BUT ONLY AGAINST THE PERSON GIVING THEM.
Checking Goods For Damage and Notifying BiltongMakers.com
You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 24 hours.